Santa Clara Web Site FAQ
Click on a question to find out more. If you can't find what you're looking for, you can contact us. We'd love to help!
What do I need to open an account?
Santa Clara is a wholesaler and only sells to licensed tobacco retailers only. We will need a copy of your State Tobacco License and/or Sales Tax License to open an account.
What do I need to do if I move my store to a new location?
You need to notify and change your business address with your state and send us copies of the updated licenses with the new address.
Can I have you ship my order to an address other than my business?
Sorry, Santa Clara Inc. does not drop-ship any orders.
How do I pay for an order?
We accept Visa, MasterCard and Discover.
Can I use my personal credit card to pay for orders?
Only if the address of the store location is on file as a secondary address with the bank.
When will my order ship?
Orders submitted before 3:00 pm EST, Monday through Friday, will ship the same day.
How can I track my order?
You may view available tracking information in the Order History section. An email will also be sent to your email account once tracking numbers become available.
What is your return policy?
All items are inspected prior to shipping and are in perfect condition when they leave our warehouse. All requests for return authorization must be reported to our Customer Service Department within 72 hours of receipt to obtain a return authorization number. The return authorization number must be clearly marked on your package. A 20% restocking fee will be assessed for all merchandise returned. We are not responsible for any merchandise returned without an authorization number. All merchandise must be returned in resellable condition. We are not responsible for return postage. Any questions regarding returns and exchanges can be directed to our Customer Service Department at 800-574-3576, M-F 9:00am to 5:00pm EST.
OTP Tax is a line item on my confirmation and invoice with no dollar amount shown. Am I being charged OTP Tax?
We only collect OTP tax in the following states: NC, OH, TN.